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Customer Service
Rococo Chocolates is committed to serving our customers with a wonderful experience and delicious chocolates!

If you’re curious about us, Our Story will tell you a great deal about us, & the FAQs may answer your chocolate-related questions.

Of course, we’d still love to hear from you, so please feel free to contact us with any feedback, comments or queries.

To keep our commitment to customer service, we are upholding a simple return policy:

If you are not happy with your products for any reason, you can return them at our expense.

You are entitled, within 14 days of receipt of any goods ordered from the website, to return the goods to us (using a pre-paid returns label that we will send you) if you are unsatisfied with the product(s). Upon receipt of such returned goods and subject to their condition upon return, we will refund the monies you have paid for the goods and/or supply you with substitute goods at your option.

Also, if you've placed an order by mistake or would like to cancel your order for another reason, please call 020 8761 8456 or email [email protected] within 24 hours of placing your order or on the Monday following an order made over the weekend. Our lines are open 9.00am - 5.30pm, Mon-Fri.

Please note that all refunds from our website and from our shops are conditional upon proof of purchase being established, and can only be made to the purchaser of the goods.

Thank you for shopping with us, and we look forward to serving you with many more delightful shopping experiences.

Customer Service