Customer Care: 020 3691 5719

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Postage & Packing

Rococo Chocolates is committed to ensuring your beautiful gifts and treats are delivered in perfect condition.  Orders are usually shipped within 1 working day of your payment processing and we will notify you once your parcel is on its way.

Christmas Orders

The Chocolate Fairies are working very hard to make sure all your chocolates get to you in time to make the perfect Christmas present. Please place your order by 11pm on Friday 19th December using next day delivery for it to arrive before Christmas day. We are no longer accepting customised or corporate orders for mail order. Unfortunately we can no longer guarantee Christmas delivery to destinations outside of the UK.

Changes to your order

Our priority is to get your chocolates to you as fast as possible.  Therefore we cannot guarantee any changes you make to your order will be processed before shipping.  If you would like to change something, please contact [email protected] or call 020 3691 5719 as soon as possible after placing your order.

UK Shipping

Tracked Standard 48 hr service - £3.70
Tracked Next Day service - £6.00


Orders are usually shipped within 1 working day of your payment processing.  We use the Royal Mail Tracked service to post all orders.  At checkout you will be able to select the Standard (48hr) or Expedited (24hr) shipping option.  We will provide you with the tracking number for your parcel when we notify you it has been dispatched.  You can track your parcel using Royal Mail Track and Trace at www.royalmail.com

Please note: This is not a signed for service.  Rococo Chocolates cannot be held responsible for failed or late deliveries.  If there is nobody present to receive your delivery, a card will be left and your parcel will be held at your local Royal Mail Delivery Office for 2 weeks for you to collect.  All items leave our warehouse in perfect condition.  Rococo Chocolates cannot be held responsible for damage sustained in transit.

International Shipping

Rococo is able to ship your chocolates all around the world.  Unfortunately, we are currently unable to ship to the USA, Japan and Hungary as there are trade restrictions in these countries.

Please see below for information on pricing and delivery times to your country.

Europe
Delivery in 3-5 working days
£6 per shipment plus £4.35 per kilo
Mainland Europe including all EU countries, Russia, Turkey and Greenland
World Zone 1
Delivery in 5-7 working days
£6 per shipment plus £6.65 per kilo
Canada, South America, Africa, the Middle East, the Far East and South East Asia
World Zone 2
Delivery in 10-12 working days
£6 per shipment plus £6.65 per kilo
Australia, New Zealand, Singapore and Australasia

For more information please contact [email protected] .

Your order will be shipped within 1-2 working days of your payment processing, using the Royal Mail International Signed Service.  Your parcel will be tracked until it leaves the UK and a signature may be required on delivery.  

Please note: Rococo Chocolates cannot be held responsible for failed or late deliveries.  Your parcel will usually be delivered by the national postal service in its destination country.  The procedure for missed and failed deliveries will vary between countries depending on the policies of the individual postal service.  All items leave our warehouse in perfect condition.  Rococo Chocolates cannot be held responsible for damage sustained in transit.