Rococo Chocolates is committed to ensuring your beautiful gifts and treats are delivered in perfect condition. We will pack your chocolates with protective bubble wrap in a plain brown box to keep your gifts a secret until you give them. Orders are usually shipped the next working day (excluding weekends and Bank Holidays) after your order is successfully processed. We will notify you once your parcel is on its way. Please note at busy times, including Christmas and Easter; shipping may take slightly longer.
Changes to your order
If you need to make a change to your order, please contact us as soon as possible after you have placed it. We will aim to ship your order as soon as we can, so we cannot guarantee any changes can be made. To make a change, please contact [email protected]
Shipping during COVID-19
At this time, certain factors will be outside our control. As such, we cannot guarantee shipping times. We will make our best effort to meet deadlines. We ask for your patience and understanding during this challenging time. Please place time-sensitive order well in advance.
At this time Royal Mail is experiencing delays in certain areas for time-sensitive orders please use our DPD next day shipping option.
UK Express Delivery: FREE on orders over £25 or £4.96 on smaller orders
ROYAL MAIL Next Working Day Delivery: £7.96 – ORDERS MUST BE PLACED BY NOON
DPD Next Day Delivery: £15.00 ORDERS MUST BE PLACED BY 2 PM
We will provide a tracking number for your parcel once it is dispatched, which you can use to track your package. Orders are usually shipped the next working day*. When the temperature in London exceeds 25 degrees, we may delay shipments and turn off the option for next day delivery.
International shipping has now resumed. Vat, Customs charges and other fees are payable by the recipient and we are unfortunately not yet able to offer you pre-payment of any import duties.
Shipping outside of the UK costs £19.95 and shipping times will vary.
We will provide a tracking number for your parcel once it is dispatched, which you can use to track your parcel here.
*Due to circumstances beyond our control, such as prolonged periods of hot weather, very rarely there may be a delay in shipping your order. We will endeavour to inform you of this when you place your order.
Please Note: Rococo Chocolates cannot be held responsible for failed or late deliveries. For UK shipments, if there is nobody present to receive your delivery, a card will be left with redelivery or pick up options. International shipments can be rescheduled via the courier. All items leave our warehouse in perfect condition.