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Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items


We cannot accept returns of goods due to hygiene and food safety reasons. Please get in touch with us at customerservice@rococochocolates.com if you have questions or concerns about quality issues. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds


You will only be refunded on your original payment method. Please remember it can take up to 14 business days for your bank or credit card company to process and post the refund.

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