Shipping policy
Rococo Chocolates is committed to ensuring your beautiful gifts and treats are delivered in perfect condition. We will pack your chocolates with protective bubble wrap in a plain brown box to keep your gifts a secret until you give them.
Orders placed after 2pm are usually shipped the next working day (excluding weekends and Bank Holidays). You will receive an email containing a tracking number once your parcel is on its way.
Please note at busy times, including Christmas and Easter; shipping may take slightly longer.
Tracking Numbers
We will provide a tracking number for your parcel once it is dispatched, which you can use to track your package.
Alternatively, you can also track your order's delivery status here.
Orders are usually shipped the next working day (excludes Saturday & Sunday).
Special Notices
When the temperature in London exceeds 25 degrees, we may delay shipments and turn off the option for next day delivery.
Your order will be shipped in an unmarked box, and is not protected against excessive heat. Please bear in mind that any international order may be held in customs over a few days.
There may be instances where you order may be shipped in multiple parcels. You will receive a tracking number for each part of your order.
Changes to your order
We aim to ship orders as soon as we can, so we cannot guarantee any changes can be made once you have placed your order.
To make a change, please contact customerservice@rococochocolates.com
Same day deliveries in Central London
London Same Day Delivery or Local Delivery, is available for postcodes located within 10km of the store handling and shipping your order.
You will be able to see and select this option at checkout depending on stock and courier availability. Please note we can only guarantee same day deliveries to orders placed before 4PM UK time due to handling times.
Any specific delivery requests should be mentioned in the comments box that appears when selecting Local Delivery, such as specific delivery times, what to do if the recipient is absent, etc.
Our couriers use GPS tracking and make take a photo of the order being delivered, please email us at customerservice@rococochocolates.com if you have any questions or queries regarding your order.
Shipping to the United Kingdom
|
Service |
Price |
|
Evri Standard - free for orders £50 and above |
4.99 |
|
Evri Next Day |
6.99 |
|
DPD Next Day |
6.99 |
|
London Next Day Courier Delivery |
9.99 |
|
Royal Mail Tracked 24 |
5.99 |
|
Royal Mail Tracked 48 - free for orders £50 and above |
4.99 |
Please note that any delivery instructions must be left with the carrier of your choice once you have received your tracking details from them.
Shipping to Europe and the Rest of the World
International orders placed after 17 November 2023 will be shipped "delivery duties paid". This means that the import fees to your destination country should be paid before your order is delivered. The price is included in our delivery fee.
Please ensure all the delivery information is correct, including contact details, as this will need to be communicated to the import country prior to shipping the order.
Europe Delivery: £35 - Orders must be placed by 2 PM for same day dispatch.
Worldwide Delivery: £45 - Orders must be placed by 2 PM for same day dispatch.
Unfortunately, we are unable to refund fees and orders should the address or contact details be entered incorrectly at the time of purchase.
We also reserve the right to refuse a refund should the order be returned to us for reasons outside of our control.
Please ensure that the temperature in the country of delivery is lower than 25 degrees to ensure the order will not be damaged in transit, as we do not ship orders in temperature controlled packaging.