Shipping policy
Rococo Chocolates is committed to ensuring your beautiful gifts and treats are delivered in perfect condition. We will pack your chocolates with protective bubble wrap in a plain brown box to keep your gifts a secret until you give them.
Orders are usually shipped the next working day (excluding weekends and Bank Holidays) after your order is successfully processed. You will receive an email containing a tracking number once your parcel is on its way.
Please note at busy times, including Christmas and Easter; shipping may take slightly longer.
Tracking Numbers
We will provide a tracking number for your parcel once it is dispatched, which you can use to track your package.
Alternatively, you can also track your order's delivery status here.
Orders are usually shipped the next working day (excludes Saturday & Sunday).
Special Notices
When the temperature in London exceeds 25 degrees, we may delay shipments and turn off the option for next day delivery.
Your order will be shipped in an unmarked box, and is not protected against excessive heat. Please bear in mind that any international order may be held in customs over a few days.
Changes to your order
We aim to ship orders as soon as we can, so we cannot guarantee any changes can be made once you have placed your order.
To make a change, please contact customerservice@rococochocolates.com
Same day deliveries in Central London
London Same Day Delivery or Local Delivery, is available for postcodes located within 10km of the store handling and shipping your order.
You will be able to see and select this option at checkout depending on stock and courier availability. Please note we can only guarantee same day deliveries to orders placed before 4PM UK time due to handling times.
Any specific delivery requests should be mentioned in the comments box that appears when selecting Local Delivery, such as specific delivery times, what to do if the recipient is absent, etc.
Our couriers use GPS tracking and make take a photo of the order being delivered, please email us at customerservice@rococochocolates.com if you have any questions or queries regarding your order.
Shipping to the United Kingdom
Royal Mail 48 Delivery: FREE on orders over £35 or £3.95 on smaller orders
Royal Mail 24 Delivery: £5.95 – Orders must be placed by noon for same day dispatch (for orders placed Tuesday to Friday)
DPD Next Day Delivery: £15.00 - Orders must be placed 2 PM for same day dispatch (for orders placed Tuesday to Thursday)
Shipping to Europe and the Rest of the World
Besides the usual price and shipping costs, you may have to pay the imposed country VAT charges, the import/export and customs duties, if applicable. These are payable by the recipient.
We are unfortunately not able to offer you pre-payment of any import duties, and will not be able to refund customs fees or orders that have not been delivered due to import fees not being paid by the recipient.
DPD Worldwide Delivery: £23.99 - Orders must be placed by 2 PM for same day dispatch.