We love talking to our customers and hearing your feedback. If you have a question about Rococo Chocolates, our products, our ethics or even just chocolate in general, we are more than happy to answer them. You can find the answers to our most frequently asked questions below, but if you can’t find what you’re looking for please don’t hesitate to get in touch.

How do I place an order online?

To place your order, first find the products you would like to purchase. You can use the search box in the top left-hand corner to search by product name, flavour or feature if you are looking for something in particular. Click on the product you would like to purchase, on the product page enter the quantity you would like to purchase and click add to shopping bag.
Once you have added all the items you would like to your bag, click the Shopping Bag link at the top right-hand side of the page. Here you can check your order, add a message and proceed to checkout.
At checkout please enter your information as requested. To create an account, which will speed up the checkout process in the future, please click Log In and follow the instructions. Once you have confirmed your billing, shipping and payment details, you can place your order. You will receive an email to confirm it has been processed.

How do I find my order history?

You can access your order history and other information stored on your account in the Account Details section. To access this, please log in and click on your name on the right hand side of the top bar. Due to technical changes and for security reasons, it is not possible to view orders placed before 1st May 2016.

How will my chocolates be shipped?

Every order is packed with the utmost care, using bubble wrap to protect your items and Rococo Chocolates printed tissue paper. We use plain brown boxes to disguise the chocolates while they are in the post. You can find out more about our shipping on our Shipping Page.

How do I add a gift message to my order?

We offer the option of adding a free gift message to any order you place. You can add this on the Shopping Bag page, which can be accessed via the link in the bar at the top of any page, or the link on the left hand side if you are already at the checkout. Simply write your message in the box under your items, and we’ll take care of the rest.

Do you offer gift wrapping?

Most of our items are already suitable for gifting, presented in beautiful boxes with colourful Rococo Chocolates ribbons. We add our distinctive Rococo Chocolates tissue paper to every order to make each parcel as perfect as possible.

Which of your products are suitable for nut allergy sufferers?

We have a whole host of products suitable for nut allergy sufferers. You can view allergen information for all our products on the product pages. Many of our products contain at least traces of nuts as it is almost impossible to guarantee a completely nut free environment in our production facilities.

Which of your products are suitable for vegans?

We have a whole host of products suitable for vegans. You can view allergen information for all our products on the product pages and also filter our shop listings by those marked as vegan. Our dark chocolate bars are certified by the Vegan Society. Please note than not all vegan products will be suitable for dairy allergy sufferers as they may contain traces of milk.

Why am I unable to log in?

You may not have an account registered with us. Please try to enter your details again in the new customer section to see if you are registered.

Does anywhere near me sell Rococo Chocolates?

A selection of our chocolates are available in shops all over the country and the world, including Liberty London, Selfridges London and Harvey Nichols. Please note, not all stockists will have our full range.

Should I keep my chocolate in the fridge?

That depends on what the outside temperature and humidity are. A cool dry place is always preferable to a fridge. If room temperature is more than 25°C, it is probably advisable to put them in the fridge. Always wrap chocolate in plastic and seal carefully before refrigerating. Allow chocolate to return to room temperature before unwrapping and eating.

Why are some of the artisan bars not organic?

Many of our other bars and figurines are made using a base of organic chocolate because we prefer the taste of this chocolate! However, they cannot be sold as organic because of the other ingredients – for example, the edible dyes in the figurines, and the gold leaf in the Gold, Frankincense and Myrrh bar.

Are your products fair trade?

While Rococo doesn’t hold any fair trade certification, we’re committed to ethical practices. For more information see ‘Where Does the Chocolate Come From?’ below.

Where does the chocolate come from?

Rococo takes the view that the only way to be sure that we are producing a product with no hint of exploitation is to know the provenance of the chocolate and confectionery that is produced in house. We work with a Colombian chocolate producer committed to creating greater wellbeing for all in the cocoa industry, from cocoa growers to clients. There is a need to transform the cocoa growing industry and they focus their efforts on contributing to change in the cocoa growing regions in Colombia in order to improve the quality of life of the farmers and their communities. We also use chocolate coverture, both organic and non-organic, from a European manufacturer who is firmly committed to sustainable development in cocoa producing countries and condemns child trafficking and exploitative child labour. We’re pleased to take part in setting up a future for organic cocoa and organic cocoa derived employment.

What is maltitol?

Maltitol (E965) is a naturally occurring sugar, made from corn. It has 90% of the sweetness of sucrose (table sugar). It requires little or no insulin to metabolise, so is often recommended for use by diabetics. Maltitol does not promote tooth decay, and also has about half the calorific value of sucrose (2.1 Cal/g compared to 4.0 Cal/g). We think it’s the best tasting sugar substitute, so use it in all our Low Sugar products.