Rococo Chocolates is committed to ensuring your beautiful gifts and treats are delivered in perfect condition. Our Chocolate Fairies will pack your chocolates with protective bubble wrap and Rococo printed tissue in a plain brown box to keep your gifts a secret until you give them. Orders are usually shipped next working day (excluding weekends and Bank Holidays) after your order is successfully processed. We will notify you once your parcel is on its way. Please note at busy times, including Christmas and Easter, shipping may take slightly longer.
If you need to make a change to your order, please contact us as soon as possible after you have placed it. The Chocolate Fairies will aim to ship your order as soon as they can, so we cannot guarantee any changes can be made. To make a change, please contact firstname.lastname@example.org or call 020 3691 5719 quoting your order number.
Tracked Standard 2 - 3 days £3.70
Tracked Express 1 - 2 days £6
Orders are usually shipped the next working day*. We use the Royal Mail Tracked service (not signed for) to ship all UK parcels. At checkout you will be able to select the Standard or Express shipping option. We will provide you with the tracking number for your parcel when we notify you it has been dispatched. You can track your parcel using Royal Mail Track & Trace.
Europe up to 2kg 1 - 2 days £18
The Chocolate Fairies are also able to ship your chocolates internationally. Orders will be shipped with a DHL tracked and signed for service, with most orders arriving within 1 - 2 days of dispatch. We will provide a tracking number for your parcel once it is dispatched, which you can use to track your parcel here.
We currently ship to most countries in Europe, with more countries coming soon.
*Due to circumstances beyond our control, very rarely there may be a delay in shipping your order. We will endeavour to inform you of this when you place your order.
Please Note: Rococo Chocolates cannot be held responsible for failed or late deliveries. For UK shipments, if there is nobody present to receive your delivery, a card will be left and your parcel will be held at your local Royal Mail Delivery Office. International shipments can be rescheduled via DHL. All items leave our warehouse in perfect condition. Rococo Chocolates cannot be held responsible for damage sustained in transit.