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FAQ
We get asked lots of questions ranging from our chocolate to business ethics to our privacy policy!
On this page we have tried to answer most of these.
If we haven't answered your question please contact us.

Should I Keep My Chocolate in the Fridge?
What if I Have a Nut Allergy?
Which of Your Products are Dairy Free & Vegan?

Which of Your Products Are Organic?
Are Your Products Fair Trade?

Where Does the Chocolate Come From?

Do You Have Diabetic & Sugar-Free Products?

What Is Maltitol?

Do You Have Chocolate for Weddings, Baptisms & Special Occasions?

Can You Create Bespoke Chocolate Art?

What Are Chocolate’s Health Benefits?

What is Your Privacy Policy?

Can I Order Online With Confidence?

Do You Protect My Personal Details?

Do You Use Google Analytics?


Should I Keep My Chocolate in the Fridge?
That depends on what the outside temperature and humidity are. A cool dry place is always preferable to a fridge. If room temperature is more than 25°C, it is probably advisable to put them in the fridge. Always wrap chocolate in plastic and seal carefully before refrigerating. Allow chocolate to return to room temperature before unwrapping and eating.

What if I Have a Nut Allergy?
The only 100% guaranteed nut-free products that Rococo sells are the Grenada Chocolate Bars which are all produced in a completely nut and dairy free factory. We do NOT claim any other products to be free from nut traces. This is because nut allergies can be fatal, and even the tiniest trace of nut can trigger an attack. There are many different processes in the transformation from cocoa bean to chocolate, and often nuts are used side by side for chocolate fillings etc. It is almost impossible to guarantee a truly nut free environment, and any such claims should be checked carefully.

Which of Your Products are Dairy Free & Vegan?
All our dark chocolate products are vegan. (This does not include the figurines as they are backed with white chocolate.

Which of Your Products Are Organic?
Rococo is certified by the Organic Food Federation (UK4) to produce and sell a number of organic items. These include most of the Artisan Bars and hand-made wafers.

Why Are Some of the Artisan Bars Not Organic?
Many of our other bars and figurines are made using a base of organic chocolate because we prefer the taste of this chocolate! However, they cannot be sold as organic because of the other ingredients - for example, the edible dyes in the figurines, and the gold leaf in the Gold, Frankincense and Myrrh bar.

Are Your Products Fair Trade?
While Rococo doesn’t hold any fair trade certification, we’re committed to ethical practices. Please see below for the response to ‘Where Does the Chocolate Come From?’

Where Does the Chocolate Come From?
Rococo takes the view that the only way to be sure that we are producing a product with no hint of exploitation is to know the provenance of at least all the chocolate and confectionery that is produced in house. With this in mind we source some of our chocolate couverture from Grenada, strengthening our ties with the Caribbean island of Grenada and the Grenada Chocolate Company, which produces organic chocolate, ensures a good price for the farmers and a good wage for their labourers.
Check out the video where the Prime Minster of Grenada talks about the GCC.
In backing of our belief in above market wage for farmers and labourers, we recently jointly bought a small cocoa plantation in Grenada on behalf of the Organic Cocoa Regeneration Project, to be managed by and provide raw cocoa for the Grenada Chocolate Company.
We also use chocolate coverture, both organic and non-organic, from a European manufacturer who is firmly committed to sustainable development in cocoa producing countries and condemns child trafficking and exploitative child labour.

We’re pleased to take part in setting up a future for organic cocoa and organic cocoa derived employment – as well as supply bulk fine chocolate for Rococo and Grenada Chocolate Company chocolate bars!

Do You Have Diabetic & Sugar-Free Products?
Rococo provides sugar free items. Please see our Sugar Free page for the full range. The sweetener used is Maltitol. Diabetics should always seek the advice of their doctor or dietician before eating chocolate.

What Is Maltitol?
Maltitol (E965) is a naturally occurring sugar, made from corn. It has 90% of the sweetness of sucrose (table sugar). It requires little or no insulin to metabolise, so is often recommended for use by diabetics. Maltitol does not promote tooth decay, and also has about half the calorific value of sucrose (2.1 Cal/g compared to 4.0 Cal/g). Visit www.maltitol.com to find out more!

Do You Have Chocolate for Weddings, Baptisms & Special Occasions?
The team at Rococo is happy to advise on the chocolates requirements for special events and can also arrange for customised packaging for the occasion. See Fantastic Favours to order your bespoke favours, or Contact Our Chocolate Fairy for more information.

Can You Create Bespoke Chocolate Art?
Rococo can make individual one-off art pieces in our kitchen created by the chocolatier-in-residence. Each project will be led, designed and made by our team with our chocolatier.
Special moulds can also be made – in fact, we made the chocolates for the promotion of Paul McCartney's album WINGSPAN.

What Are Chocolate’s Health Benefits?
The latest news about chocolate - that it makes blood vessels more flexible - adds to accumulating evidence that chocolate offers a number of health benefits and may be good for the heart. Earlier findings had shown that chocolate contains polyphenols, the same kinds of antioxidants found in red wine and green tea; stearic acid, a type of fat that doesn't raise cholesterol levels; and flavonoids, which reduce the stickiness of platelets, inhibiting blood clotting and reducing the danger of coronary artery blockages.

What is Your Privacy Policy?
We always comply with or exceed the requirements of the Data Protection Act 1998.
When you register, we take information such as your name, email address, delivery address and contact details. If you place an order we also ask for your credit card details. This information is needed for us to recognise you as a customer and fulfil the orders you place with us.We keep a record of your purchases so that we can deal quickly and efficiently with any queries you may have. It also helps us make sure that information we send you is likely to be relevant.
We keep a record of your electronic and postal correspondence with us so that we can keep track of any problems or concerns you have had with our products or services.
We may record and monitor telephone calls to help with staff training and ensure high levels of service.The Rococo website uses cookies, which are small text files sent to your computer. This is standard practice and allows you to move from one part of the website to another and add items to the shopping basket without having to log in repeatedly. They are not computer programmes, and can't read other information saved on your hard drive or spread a virus.
For your information: It is possible to set your computer to reject cookies, but this will mean that the Rococo website (in common with most other shopping websites) will not work without cookies. To find out more, visit www.aboutcookies.org.

Can I Order Online With Confidence?
You can order with confidence online, because we use a secure server and secure pages for your personal details including delivery address, billing address and credit card details.
For additional reassurance, you can check that these pages are secure by looking for the small padlock icon (icon) in the bottom right of your browser. In addition, the secure pages usually start with an https:// in the address line.
Our server uses an SSL Certificate for security.

Do You Protect My Personal Details?
We keep your personal details strictly confidential at all times and we never pass them on to any third party.
We keep your details on file only so that we can contact you about Rococo and operate and improve the service we offer you.
If you wish to be taken off our postal and/or email mailing lists,
please email- [email protected] or phone our customer service helpline on 020 8761 8456
write to us at Rococo Chocolates, Unit C41, Parkhall Road Trading Estate, West Norwood, London SE21 8EN.

Do You Use Google Analytics?
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This website also uses remarketing to serve targeted advertising across the Google Display Network to people who have previously visited our website before. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.