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Rococo and COVID-19

We understand this is a stressful and uncertain time for everyone, and as such many of you will reach for the comfort and happiness you get from Rococo Chocolate. For that reason, we are working hard to protect our people and systems so that we can continue to sell through our website. We are still offering UK Shipping as well as international shipping where postage is allowed by the destination. Due to the evolving nature of the situation, your delivery may take longer than planned.

Some things have changed:

  1. Our Stores.

In the interest of adhering to the spirit of government direction, we have temporarily closed all Rococo Stores. As a food business, this was not something we legally had to do. However, it was what felt right to us as a team. The safety of our retail staff and customers is of utmost importance; without you, there is no Rococo.

  1. Same-Day Home Delivery

For the first time, we are now offering same-day delivery in London. Call us direct on +44 (0) 20 7352 5857 , and we’ll arrange a chocolate drop straight to your door. This service is free on orders over £50 and is £10 for smaller orders. If you can stand to wait, shipping is still free from our website. The Home Delivery team, unfortunately, are not able to help with customer service issues.

  1. Deliveroo

Got a craving for a sweet treat to go with your takeaway? We are now also on Deliveroo (postcode restrictions apply).

  1. Time Sensitive Deliveries

As we do not know what the coming weeks will hold, we ask that you place your orders as early as possible. At this time we are delighted to be still offering UK  Shipping, but we are aware this could change due to a number of factors as things progress. Please do place your time-sensitive orders as early as possible as some orders may experience a delay.

We cannot guarantee any orders placed from today (Monday, April 6th, 2020) for pre-Easter Delivery.

5. Customer Service

We know that many of our valued customers are trying to get in touch with our team. Please email [email protected]

6. Us

We are a small business and a small team. We are taking every measure to protect people’s health and jobs, following all best practices and government advice. As a small business, it was necessary to furlough some of our colleagues on the government scheme. This action will protect their jobs when we come out the other side. We hope that you will continue to support them and us by ordering your chocolate treats from Rococochocolates.com.

7. Supporting the NHS

Just like the rest of the country, we at Rococo feel the need to cherish the people who are at the front line helping us to defeat COVID-19. And the best way that we can do this is by sharing our delicious chocolate. We have already responded to a number of requests from customers and colleagues to donate chocolate to doctors, nurses and other NHS workers that they are affiliated with. If you know any people or teams that would be worthy beneficiaries, please let us know, and we will do our best to help.

 

 

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