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Should I keep my chocolate in the fridge?

That depends on what the outside temperature and humidity are. A cool dry place is always preferable to a fridge. If room temperature is more than 25°C, it is probably advisable to put them in the fridge. Always wrap chocolate in plastic and seal carefully before refrigerating. Allow chocolate to return to room temperature before unwrapping and eating

Why has a product gone out of stock?

We are very sorry that we were out of stock. Our products are hugely popular and often involve hand decorating and perfecting. If a product is our of stock it usually means we’ve experienced a surge in demand and we were unable to make them quickly enough.

What does 'on back order' mean?

If you are ordering a product 'on back order' it is similar to joining a waiting list. Our kitchen are hard at work preparing them but they will not be shipped straight away.

Are your products fair trade?

While Rococo doesn’t hold any fair trade certification, we’re committed to ethical practices. For more information see here .

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Why am I unable to log in?

As we've just redesigned our website you will need to reset your password.

Allergy

Which of your products are suitable for nut allergy sufferers?

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Which of your products are suitable for vegans?

We have a brilliant Vegan Collection on our site.

Rococo Chocolates’ luxury vegan chocolate is exceptional quality. We have large and small vegan chocolate bars in a range of flavours from orange to mint to Earl Grey tea. If you are looking for the best vegan chocolate gifts, then we have a range of delicious products for you to choose from.

Which of your products are suitable for gluten allergy sufferers/coeliacs?

We have a Gluten Free Selection on our site. Please feel free to browse the collection!

Gluten free products have ‘may contain traces of gluten’ on the label. 

This is because our kitchen does handle products that contain gluten and so there is a very tiny chance of contamination, even though the kitchen is cleaned between every cook.

The products listed as gluten free on our website contain less than 20 parts per million (ppm) of gluten and so meet the standards for being gluten free.

Do you have any products suitable for diabetics?

We have a lovely Low Sugar Collection on our site!

Rococo Chocolates’ range of low sugar chocolate is of exceptional quality. We have crafted low sugar versions of some of our bestselling products, including our Dusted Scorched Almonds and Milk and Dark Chocolate bars. Perfect for those following a low sugar diet or looking for a chocolate hit with less of the guilt! If you are looking for low-sugar chocolate gifts we have a delicious range of products for you to choose from here including our 99% cocoa bar for the real chocolate connoisseur!

Orders

Do you offer a corporate discount?

From time to time we will offer a customer placing an order in excess of £1,000 a discount. Please email gifting@rococochocolates.com for more information.

Can you deliver corporate orders to multiple addresses?

Yes, but you will need to place your order with one of our representatives. To place an order requiring multiple shipping addresses, please email gifting@rococochocolates.com

How long will it take to deliver my corporate order?

Please allow 7-15 working days for delivery of your corporate order, within the UK. International orders may take longer.

How do I place an order online?

To place your order, first find the products you would like to purchase. You can use the search box in the top left-hand corner to search by product name, flavour or feature if you are looking for something in particular. Click on the product you would like to purchase, on the product page enter the quantity you would like to purchase and click add to shopping bag.
Once you have added all the items you would like to your bag, click the Shopping Bag link at the top right-hand side of the page. Here you can check your order, add a message and proceed to checkout.
At checkout please enter your information as requested

Why have I been charged for shipping?

We offer free shipping within the UK for orders over £25. At checkout, you must click 'free' in order to apply this discount.

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